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Pin not locking

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‎05-29-2018 10:39 - last edited on ‎05-29-2018 11:23 by Moderator Alum

‎05-29-2018 10:39 - last edited on ‎05-29-2018 11:23 by Moderator Alum

Since the last Ionic update my device stopped locking when I remove from my wrist, therefore becoming a security risk as I have my wallet set-up.

 

Moderator edit: edited title for clarity. 

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‎05-29-2018 10:59 - edited ‎05-29-2018 11:05

‎05-29-2018 10:59 - edited ‎05-29-2018 11:05

I can confirm the issue. This is something going on even previous the last update. Once you use Fitbit pay the Ionic will remain unlocked even when you take it off from your wrist. A restart of the Ionic will help but only until the next payment., This is for sure something that the Fitbit engineers should look into it.

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‎05-31-2018 16:55

In response to MassiP

‎05-31-2018 16:55

@FlyGirl85 A very warm welcome to the community! 

 

Thanks to both of you for taking the time to reach out about this experience. 

 

As @MassiP mentioned, I recommend performing a restart. This should help to refresh your Ionics system. 

 

I will forward your feedback to our team so we can investigate what might be causing this and I will be sure to keep you updated as more information becomes available. 

 

Feel free to let me know if you have any additional questions.

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