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Please HELP

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‎04-04-2018 18:58

‎04-04-2018 18:58

My fitbit ionic which I received for Christmas (wait..this one is a replacement for that one - I had major problems).  The problem started with losing some active minutes one day to a clock error a couple of days after that - the whole while my ionic was spontaneously restarting several times a day.  Throughout this, I tried resetting daily with no help.  This morning, it stopped syncing and said that there was a problem with the blue tooth.  I followed the troubleshooting advice from fitbit community so I tried a factory reset this evening even though I was losing my day's activity.  Now I can't setup my fitbit after the factory reset because the bluetooth still won't work. I have no fitbit. PLEASE HELP.  I can't access the live chat - the feature is nowhere on the fitbit help page - I've loved this feature in the past when I've had to use it but it's longer a feature on the page.  Neither is there a way to email for help and I don't have twitter. PLEASE HELP!! I love my fitbit.

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‎04-04-2018 20:08 - edited ‎04-04-2018 20:11

‎04-04-2018 20:08 - edited ‎04-04-2018 20:11

Oh that is annoying! I think if you follow the linknin my Signature you will get options other than twitter (which I dont do either). Scroll to the the bottom of the page that comes up and select 'Get Support'. I better go check the link now lol

 

Edited to add that I just checked the link and it has all the methods of contacting Support on it, including live chat.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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