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help ionic wont turn on ..just died

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‎04-03-2018 16:25 - edited ‎04-04-2018 19:15

‎04-03-2018 16:25 - edited ‎04-04-2018 19:15

Update

The fitbit had water in the heart rate sensor. The only water it's 

 been in was bath/ shower

Best buy allowed me to return it. 

 

Not good fitbit.. It Should be water resistant and it was not! 

 

 

I have been trying to find a way to turn my fitbit on all day .. i feel it vibrate when plugged in ...screen will not turn on .. have done the holding buttons thing over and over with no luck .... 

 

i guess factory reset ?????   return it ???

 

help ?

Best Answer
5 REPLIES 5

‎04-03-2018 19:38

‎04-03-2018 19:38

When you're holding the buttons, are you holding the right button and the bottom left button at the same time?  I find you do have to hold them a little longer than you'd think. 

Best Answer
0 Votes

‎04-04-2018 11:01

In response to Jaeyke

‎04-04-2018 11:01

It's dead.. Getting returned today
Best Answer

‎04-04-2018 11:03

In response to Jaeyke

‎04-04-2018 11:03

Oh yeah.. I got it back on for about 1 min. After trying allllllllll day.. It's a goner after 1 month 

Best Answer
0 Votes

‎04-04-2018 11:16

In response to leighanngue

‎04-04-2018 11:16

Sounds like your device is faulty. I'd certainly get a new one if it's still under warranty! 

 

Make sure with your new one that you charge it using the Fitbit provided charger and you do not plug it into a USB hub. Only a laptop/computer or a wall plug in piece. 

Best Answer
0 Votes

‎04-04-2018 19:10

In response to Jaeyke

‎04-04-2018 19:10

There was water damage in the heartrate sensor.... From showers/bath 

 

Not good 

Best Answer