Fitbit, in conjunction with the US Consumer Product Safety Commission (CPSC), announced a voluntary recall of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. The battery in the Ionic smartwatch can overh...
I have an issue with my ionic rebooting nearly every time its in the weights exercise tracking mode. I have posted about it TWICE, and my posts are simply gone (my post history also shows them never as being posted). Can any fitbit personnel tell me...
My ionic was working until today. It lost the connection. I’ve tried for 90 minutes to reconnect. I’ve restarted my phone and ionic at least 5 times each. It will not hold the connection to set up. I’m very frustrated. This is the fourth Fitbit I’ve ...
The last five nights my sleep has not being tracked, I have tried to tighten my watch but it still won’t work! Any ideas on how to fix it?
I have always had problems syncing. I am still on 27.31.1.16.Phone app has problems. The Ionic does not connect to wifi.And even the laptop app has always 10-20 errors like: An error occurred while syncing! An unknown error has occurred!Try Again. I ...
This is the third time I've left my ionic charging overnight and woke up to thousands of steps already registered. This was an expensive device. Any advice, besides restarting it, before I return it?
I have a samsung phone and my ionic will only stay synced for a few hours. I have tried updating the phone and updating the ionic. I have removed and reinstalled the ionic too.Every morning I rebot the phone and it stays connected for a few hours but...
I am currently using the Ionic paired with my Samsung S8...I have been experiencing significant connection issues. Not receiving text messages nor and I able to sync my data to the app. I have tried trouble shooting to no avail. Any other suggesti...
I just started swimming with my brand new IonicI'm wondering how it logs very low calorie count (183 Cals for a 1 KM swim in 29 minutes - Avg. HR 78) while it shows normal figures during other activities like cycling (626 Cals for a 25 km ride in 1 h...
Is there any way to see my GPS coordinates on the ionic, and if not will there be an app for this in the future?
My ionic won’t update - it will only sometimes sync to my dashboard-I’ve even tried hard wiring to laptop -
I thought this was fixed, but apparently not. Today I just finally got the update that was released to all, on 12-5. That was after I did a factory reset trying to get notifications working again. However, it didn't show immediately, it took sever...
Ok I’ve tried everything, hard reset, eliminate all other Bluetooth devices, restart phone, restart ionic, eliminate the ionic device, but now it won’t stay connected long enough to add back to my account. Has Fitbit gotten to big and now quality is ...
My New Ionic seems to stop showing notifications after a short while, the only way I’ve found to resolve the problem is to switch the watch off and on again. I think its a connection issue between the phone and watch, as I can’t change watch faces...
Hi I've noticed that the GPS data recorded by the Ionic, is extremely inaccurate, even when i have stood still and got the connected sign on my ionic the run length is invariably wrong by at least 10% i.e. half a mile on a 5 mile run which is pretty ...
My Ionic no longer works since updating to the new OS 2.0 it either does not sync or doesn't keep time or both. Very unstable.Have tried all combinations of clock face changing, auto time or not, installing, reinstalling, resets etc to no avail. Cur...
When I try to set up a new clock or install an app it keeps on saying unable to connect to ionic even if my ionic right besides me and is on. It keeps on saying please try again. Help please
If I had known how complicated transferring music to my Ionic was going to be I would not have bought this product The desktop app won’t even search for play lists Should have just bought the Apple Watch
Help I got locked out of my fitbit what do I do
I purchased my ionic December 2017. I loved its battery life even though i could never get some features to work, like auto exercise detect. Now, 3 months later, my battery life went from 5 days to 2 days to 1 day to 12 hours. I am reading this co...
I noticed the Screen Wake set in Automatic behaves differently now. Here are is what I see - 1. Screen Wake set to auto2. Raise wrist to turn the screen on (you are trying to see the time)3. Let screen go to sleep based on the timeout (not by putting...
Hi I've owned an Ionic for some time now. Ever since the last update things started to act strange. Today I tried syncing my Ionic manually. I noficed it hadn't synced since march 27th although it's set to sync continuously.I tried rebooting the Ion...
I don’t understand how to connect my credit card to my Fitbit iconic so I can use this feature.
My iconic will not light up when I raise to my face
I recently upgraded my phone and the notifications are not coming to my ionic. I've checked the wifi and Bluetooth and they are both on.
Would it be possible to add an app to allow uploading of pictures to the ionic so that we might be able to make custom watch faces with the pictures?
I use 3 different fitbit devices depending on what I'm doing and which one has charge, etc. [Ionic, charge HR, and flex]. I can usually sync with no problems, and the steps from each will appear. Tonight, I switched from my ionic to flex, and got my ...
I performed the update last week. Other than having to select a new clock face, no issues. Watched asked to be recalibrated 2 nights ago, no problem. Last night I needed to charge it, plugged it in at night, next morning - off. I did a hard reset by ...
Please vote for this feature suggestion for enhanced swiming metrics. As an avid swimmer, the metrics in this Feature Suggestion will vastly improve Fitbit's standing in the swimming community.
Is there a way to shuffle songs between your 3 pandora stations? One of the big reasons I chose the Ionic is for Pandora and no longer need my phone on runs. I don't really want to listen to one station nor be fiddling with the Ionic to change musi...
My husband got his Fitbit Ionic last weekend. It only tracks his sleep after midnight. He goes to bed at 9pm and sometimes naps during the day and at no time is his sleep tracked until after midnight and it logs 2-3 hours. I would think if it is s...
My ionic is frozen...Device lock enabled...but the PIN got entered incorrectly 10 times accidentally from the screen brushing against some materials...it's paired with my MotoG5plus...but everytime I go to device lock to reset the PIN and enter a new...
I tried to update my ionic and it stops half way. Now my phone is acting up and my watch too. I can’t use the exercise button on my watch at all which is a total bummer! My phone I have to keep restarting because it freezes. I saw information in ...
It will not communicate with my phone. I deleted From my blue too. Now my Bluetooth won’t even pick it up. Again very frustrated
I am trying to charge my ionic fitbit.The cable is correctly pluged in a USB port; no information appears on the screen: neither battery % nor the fitbit logo; anything. I have already press both buttons and nothing happens; i've tapped the screen an...
My fitbit has always synced to Strava, however I did my first 10 mile race on Fridat and although I can see it on my Fitbit Ionic it has not uploaded to Strava. I have tried everything and nothing works. I'm extremely upset. Does anyone know how t...
When will there be a possibility to adjust pace to speed when running?
Hi recently purchased the New Ionic but can’t seem to find a walking/hiking feature in the yellow exercise app? Can anyone help?
I love the ionic, but very unhappy with the font size in notifications. It is very difficult to read because the font size is so small. I sure wish they could improve the font size to improve reading the notifications. Otherwise, the watch is fanta...
My Ionic is suddenly not syncing. My Samsung phone is not recognizing the Ionic. I have turned Bluetooth and phone off and on several times with no results. This started when I tried to do the firmware update.
When ruining the ionic says that I am running approx quarter of mile less than the treadmill- does anyone else have this problem
