Sad Day

[dwaynedavis]

Hi all,

It is a sad day as I am returning the Ionic.  After many times contacting support, what it comes down to is the Ionic is a terrible piece of equipment or software/firmware.  I have tried connecting on multiple phones and it constantly either cannot connect, or has to go through a full factory reset to reconnect.  There is no point to go through a factory reset as I am losing stats, sleep, steps, etc.  It is constantly restarting while even on my wrist, all day.  $300 wasted.

Anyone else have this issue all the time?

[Rich_Laue]

Trying to setup the tracker through multiple devices can add problems. 

A full factory reset will require setting up the tracker to a Fitbit account and should not be needed until a transfer of ownership is needed. 

I could give some help, but I'm not sure what the problem is or what device is being used to sync. 

As for the restart I would either exchange it or contact support. 

[dwaynedavis]

Rich - I had deleted app and tracker from one phone, logged out of the account of the other phone and logged into my account.  This was all at the recommendation of Fitbit support.

My phone is a Samsung Note 8 and hers is Samsung S8.  The ionic would not connect to either device.  She has the Charge H2 and has had zero issues.  Ultimately, this has to do with the Ionic itself.  There are a ton of posts on here with all the same issues.  The only solution is a factory reset, it seems.   Which is a problem for loss of data, but also my time when downloading latest updates, again.

[Jaeyke]

Have you disconnected the fitbit from the bluetooth on your phone? Even if you remove a fitbit from the app, the cellphone often stores the connection. 

After the fitbit has been 'forgotten' by your phone under the bluetooth option, you should have no issues connecting it a device as though it were new. 

[Paul201065]

I have an ionic with an s8 plus syncs no problem maybe a faulty device  i am running oreo on s8 was android 7 before that and have recently updated to fitbit os2 but was running fine on previous fitbit firmware to..

[joe3175]

I also have the ionic paired to my S8+ and have never had any problems whatsoever. I just do not understand why this watch will work with some S8+ phones and not with others.

[dwaynedavis]

I have.  I deleted, or, unpaired the device.  It would always unrecognized then reconnect, but once there was a syncing issue,  this would not solve it.

[dwaynedavis]

With a factory reset and "new" install, it would always work.  Sometimes for a day or a week.  Every time it failed, it would happen overnight.

[Paul201065]

I have all day sync on in my app on my phone nothing else and it seems to work fine.

[joe3175]

I have 'always connected' turned on in the app - says that this improves reliability of device syncing,notifications and Bluetooth connectivity and I have never had an issue. I do not leave all day sync on. I sync it morning and night. 

[Rich_Laue]

With my android based Galaxy S7 these are the steps have never failed for me. 

Restart the tracker. 

Restart the phone. This should be done at least once a week with any android based phone. Android is notorious for not cleaning up memory. 

If I'm also having problems with notification, usually also means the phone will not connect to the printer, I will power down the phone. Then turn it on. 

Remove the tracker from the phones bluetooth, ie: tell phone to forget tracker. 

Clear the fitbits App cache. I found out later that this worked best when I had multiple trackers connected to the account. 

Swipe any unneeded apps out of memory, fitbit syncs better when there is plenty of extra free memory . I found it better to then restart phone. Again Android does a bad job of cleaning memory. 

Once I had to clear the phones Bluetooth cache .

If none of the above fixed the issue 

I then would shutdown/power up the Blaze, also pertains to the surge and versa. 

With the other tracker a I would simply do 3 soft restarts since they do not have a hard restart. 

Removing a tracker from a fitbit account usually just adds problems when the tracker is not communicating. The app needs to know which tracker to sync and with no communication it is hard to setup the tracker again .

As for doing a factory reset, only the Ionic. Versa, Charge, and Charge HR have this option. 

The later two have the ability because, if the tracker was connected to an Android version 3 phone, the tracker probably would not sync to a phone with Android 4 or above. A factory reset was the best solution fibit engineers found out.