help ionic wont turn on ..just died

[leighanngue]

Update

The fitbit had water in the heart rate sensor. The only water it's 

 been in was bath/ shower

Best buy allowed me to return it. 

Not good fitbit.. It Should be water resistant and it was not! 

I have been trying to find a way to turn my fitbit on all day .. i feel it vibrate when plugged in ...screen will not turn on .. have done the holding buttons thing over and over with no luck .... 

i guess factory reset ?????   return it ???

help ?

[Jaeyke]

When you're holding the buttons, are you holding the right button and the bottom left button at the same time?  I find you do have to hold them a little longer than you'd think. 

[leighanngue]

It's dead.. Getting returned today

[leighanngue]

Oh yeah.. I got it back on for about 1 min. After trying allllllllll day.. It's a goner after 1 month 

[Jaeyke]

Sounds like your device is faulty. I'd certainly get a new one if it's still under warranty! 

Make sure with your new one that you charge it using the Fitbit provided charger and you do not plug it into a USB hub. Only a laptop/computer or a wall plug in piece. 

[leighanngue]

There was water damage in the heartrate sensor.... From showers/bath 

Not good