Please buy a screen protector!

[ummbubbles]

Gorilla glass is not as strong as Fitbit makes it out to be. Do not make the mistake I did. This afternoon I barely hit my hand on my desk at work and was left with this huge scratch after owning my ionic for only 3 days. 

[WavyDavey]

Sorry to hear that @ummbubbles.

From what I've read, gorilla glass is very hard. So much so that the old toothpaste trick won't work on it.

Several people have reported that by applying a screen protector later, it did make the existing scratch less easy to see. Might be worth a try, and should protect against any further scratches.

[KarenLeah]

Can you return it? Only having it for 3 days and all. 

[AndrewStuart]

Me too sadly! Banged the Ionic on the desk and have a scuff, I thought it might have been a little tougher. I know this sucker is going to get some punishment when I'm exercising, rowing, soccer, circuits, kayaking and more. My Garmin was the same, took quite a beating and it showed on the screen.

Oh well in retrospect I will get a screen protector.  

[ummbubbles]

I contacted fitbit and they are going to send me a replacement. They said this usually isn't covered under the warranty but they will do a one time replacement. I have to send this one back and then they will send me a new one. I'm sure it will take a few weeks but it's better than being stuck with this scratched one. And I did buy screen protectors for my next one! 

[winb83]

I've had my Blaze for a year and I work a rough job and it has no major scratches. I've bumped and dinged it a lot. The edges on the module have a few dents but the screen itself is good.

I've had this thing a week and the frame is already scratched. I think I'll just get the extended warranty. The problem is the glass is curved.

[Craigjmoran]

Where do you get screen protectors from for the Ionic?

[Spookly]

@Craigjmoran wrote:

Where do you get screen protectors from for the Ionic?

---

I'm thinking about buying these ones, it's a wet application and looks like it has good reviews.

https://www.amazon.com/Protector-Friendly-Coverage-Bubble-Free-Applied/dp/B075V1VTB1/ref=cm_cr_arp_d...

[Paul201065]

Hi i work in engineering so just put a sweatband over it to protect it i know you cant see the watch but it seems to protect it ok .screen protectors wouldn't protect it in the environment i work in.but still feel it vibrate so only look at it when i need to.

[VF31AE3]

@ummbubbles This is a link to another thread where someone has the same issue of scratched glass. Fitbit describes the glass as "scratch proof". They are pursuing a replacement based on that description. IF it works for her (@Yaydelwan) it may work for you. Good luck.  https://community.fitbit.com/t5/Ionic/Ionic-screen-scratched-Gutted/m-p/2252540#M9318

[MFLitchfield]

I'm using the iq shield protector on my Ionic and have had the same one on two charge 2s (mine and wife's) for over a year. Had some nicks in the projector but the device is still good to go. For the Ionic they had sent me a pre release protector and when they modified the design sent me a new pack free of charge. Bought through Amazon as well. Attached a pic for reference.  The screen protector comes right to the very edge.

Fitbit Ionic Screen Protector (6-Pack), IQ Shield LiQuidSkin Full Coverage Screen Protector for Fitbit Ionic HD Clear Anti-Bubble Film https://www.amazon.com/dp/B07484DJRZ/ref=cm_sw_r_cp_apap_ihoiZ1RPU8toF

[SteviK]

Here is an ongoing thread where we discuss screen protectors, rugged bands, etc. 

https://community.fitbit.com/t5/Ionic/Replacement-Bands-Screen-Protectors-and-Other-Accessories-for-...

I purchased this to protect the frame and it has done a good job so far (no screen protector though):

https://www.amazon.com/gp/product/B0761P5Y53

[Yaydelwan]

I'm still waiting to hear back from them!

[Yaydelwan]

Out of interest, how long did it take Fitbit to respond to you with the offer of a replacement?

[ummbubbles]

@Yaydelwan I did a online chat with them - first the lady told me my case needed to be evaluated further and I would hear back from them in the next few days by email. I argued with her as to why it needed to be evaluated, do you need a new picture, more information? After a few mins she finally said she would evaluate my case during the chat and then gave me a answer directly 2 mins later. 

So the whole waiting for your case to be evaluated further is a bunch of BS 

[Yaydelwan]

I started the process via Facebook, was given a number and told I would
hear from them soon. The next day I asked how long it usually took to hear
back. Answer was 24 - 48 hours.

Contacted them after 48 hours asking when I would hear something...

"Thanks for getting back! We've noticed that it is already been handled by
one of our experts, and we also provide a follow up about this. Please stay
tuned for our experts feedback asap. Your patience is appreciated!"

So it seems I am slowly going nowhere with this.

[ummbubbles]

@Yaydelwan Wow you are getting nowhere! I'm sorry. I have never tried to contact fitbit through Facebook, maybe the customer service team working facebook just sucks. I would try chatting with them on fitbit.com - you will have a higher chance of talking with someone who has the authorization to take care of your problem and not just keep passing it along. 

[Yaydelwan]

Good idea. Where is the chat option on the website? I've can't find it...
But it's been a long day!

[ummbubbles]

Scroll all the way down to the very bottom of the page and click on help - then on the right hand side click "lets talk - get support" 

This link might always work

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

[Yaydelwan]

Thanks. It worked, found the chat.

I had an email late this afternoon saying sorry for the email taking so
long and my case is being handled.

Via Chat they said I should have another email in the next 24 - 48 hours
(although likely longer on a weekend).

So, zero change other than gradually becoming more and more disillusioned
with fitbit.