Poor customer service

[AndrewCoates]

My first ionic died while swimming, I called and they replaced it with another one which I think was refurbished.  That one lasted for a little while then once the charge hit zero that was it. It wouldn’t take a charge, so i went and followed all the steps they emailed me and on forums, no luck. So I called customer service and basically got told that there is nothing they can do and I’m out of luck.  We own three Fitbits and the scale and this is how they treat customers. Wow talk about deplorable, I would of been up to any kind of resolution.  I’m going to let all my friends know at both my gyms of how i was treated and to find a different option if thinking of purchasing any Fitbit device

[ThatKarmaThing]

@AndrewCoates - you are not alone my friend. There is a whole lot of us! All burned by FitBit software updates rendering our devices useless. 

Best to look for alternate brand. They aren't listening. 

[Semmyconcious]

If you are in the U.K. or EU you have two years warranty. Customer Service will not realise your location until you arrange for replacement and will assume you are on a one year warranty.

[snwbry]

Mine has suffered a similar loss.  I also received the same BS response and will NEVER own another Fitbit if this is the way they desire to treat customers.  This is my third Fitbit and it seems that they have all had a similar demise at about 18 months.  VERY DISAPPOINTED!

[Gokul79]

I don't think so. Chatted with UK agents and they say it is only one year warranty. 

[WendyB]

@Gokul79  Then you need to direct them to their own page. Its in the first paragraph

Warranty

except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period").

[plug_it_in]

Customer service is appauling