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Problem with Ionic and the Exercise Feature

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‎11-09-2017 05:20

‎11-09-2017 05:20

I'm having a reoccurring problem with my Ionic.  I select Exercise then select Work out and after a while I look down and the fitbit just kinda "reset".  It is no longer in exercise mode and its not tracking my work out.  So I then select Exercise then Workout and it basically starts a new work out.  When I SYNC to my iPhone it shows both workouts (minus) the time in between both events.  What is going on?

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‎11-09-2017 05:23

‎11-09-2017 05:23

I'd suggest you try restarting your Ionic and see if that fixes it. Let us know how you go.

To restart press both the lefthand and lower right hand button together until the fitbit logo comes up (about 10 seconds).

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎11-09-2017 05:33 - edited ‎11-09-2017 05:34

‎11-09-2017 05:33 - edited ‎11-09-2017 05:34

@jmera Have you received any notifications during the exercise? Not sure what firmware you’re on (a new one came out today) but previously notifications would sometimes trip the Ionic in just that way, causing the exercise to reset. The work around was to disable notifications during the exercise. I’ve not had a chance yet to see if this has been fixed in the latest FW.

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