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Problems syncing Ionic and getting notifications

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Just got my ionic, it worked amazing. I started noticing the issue when I turned my blutooth off on my phone so I could connect my headphones to my watch without them syncing to my phone. So I'm outside all day, phone inside. Headphones paired great with Fitbit. I come back inside and realized I haven't had notifications all day and my fit bit won't sync. Duh I forgot to turn my blu tooth back on. So I did and now my fit bit won't sync STILL and it won't receive notifications on my Fitbit. Ive tried everything. Deleting the fitbit and re installing ny ionic. Deleting the app itself. Unpairing it with my phone blu tooth repairing with the blu tooth. Nothing. Help!!!

 

Moderator edit: Updated subject for clarity

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Welcome on board @Deschley! Thanks for already troubleshooting this notification issue, nice way to go! 

Notifications skip or stop occasionally for several reasons that don't suggest a problem with your device or the Fitbit app. 

  • Your Fitbit app might be running an old version. Check that the app is up-to-date. Android should be on 2.73 and iOS on 2.52 as of today.
  • Your phone was too far away. It must be within 30 feet of your Fitbit device to transmit the notification.
    For texts, you have the conversation open on your phone. Your Fitbit device shows new texts you haven't already read.
    You changed a related setting on your phone, such as turning on Do Not Disturb, Quiet hours, or Driving mode. To double check all requirements, see How do I get notifications from my phone on my Fitbit device? 
  • The connection between your phone and Fitbit device is unstable. Bluetooth signals are susceptible to disconnecting or dropping occasionally. If you have an Android phone, check the following:
    • Make sure Enable Notification Widget is on. You can find this with the other notification settings in the Fitbit app.
    • Make sure Always Connected is on. This improves your Bluetooth connection but also drains your Fitbit device's battery more quickly. Turn it off and on as you prefer.
    • Make sure the Fitbit app is allowed to run in the background on your phone. 
  • The app that should send the notification can't do so
  • Your device was syncing. Syncing can sometimes prevent or delay a notification. 
  • You just updated the Fitbit app. Restart your phone and try setting up notifications again.
  • Device lock is active on your Fitbit watch and you haven't recently entered your PIN. Tap your watch screen to see if the device lock prompt appears. If it does, enter your PIN.

If notifications aren’t working, do the following:

  • Log out of your Fitbit app
  • Force quit the app
  • Restart your tracker 
  • Turn off the Bluetooth
  • Shut off your phone and turn it on after 1-2 minutes
  • Turn on the Bluetooth
  • Log back into your Fitbit app

If the issue persists, continue with the following:

  • From the Fitbit app dashboard, tap the Account icon>  your device image.
  • Tap Notifications.
  • Turn off all notifications
  • Restart your phone.
  • Open the Fitbit app and turn notifications back on.

Notifications should work as expected after your device syncs. 

Maria | Community Moderator, Fitbit


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