Random rapid battery drain and also rebooting

[b-mike]

Had my ionic for 9 months now. Normally I get about 4 days of battery life, reducing a bit if I use the GPS. However, every now and again the battery drains complely in a few hours.

Yesterday I fully charged my ionic in the morning, when I went to bed at 2am it was still on 83% charge. When I woke at 5am it was dead - off with a totally flat battery. It stopped logging heart rate and sleep at 4:20am. So the battery went from 80% to zero in under 3 hours!

I've charged it again this morning and after 5 hours it's still showing 95%, so it seems to be back to normal.

This rapid discharge problem happens very sporadically, about once a month or less, but it's still very frustrating.

I've also started noticing that my ionic reboots randomly, think this is a recent thing. I usually only realise as it vibrates when it starts up again, but I'm noticing it happening about once per day (could be more often, just that I don't always notice it).

Anyone else suffering from these issues?

[Kewdra]

I am currently experiencing this issue! I've had my Ionic about the same amount of time. I charged it to 100% last night and it drained to 68% overnight without me wearing it. The face is also flashing. It's still recording data. Super frustrating!

[b-mike]

@Kewdra  That's poor battery life, but not as rapid as the occasional issue that I'm getting. Have you upgraded the firmware on yours, I've read that the latest one has problems with battery life reductions. Also read about someone else with the clock issue after updating, think they had to switch clock faces or update the clock face or something?

I haven't upgraded my firmware, scared too after all the horror stories on here about bricked devices, bad battery life, and new bugs that have crept in. And the new firmwares haven't even provided any useful upgrades (for me anyway).

[dmarcoux]

I'm also seeing this.  Not as bad as once a month, but it's happened a couple of times now where I've gone to bed with 40% charge or so, and had it completely dead in the morning (where 40% would normally last me another 3 days with my typical use).  Was coming here hoping to find a fix as it happened again last night, but I don't see any official replies yet :(.

[SunsetRunner]

For me, battery works fine and don't see really any problems with draining it ( but I don't use any apps except for Exercise ), no music etc. Random rebooting, on the other hand, is a thing that's happening to me. Usually, it happens when I don't track any activity. Twice it rebooted during tracking.

[2719tdog]

This also happened to me last night and I use this watch as my alarm! I am glad my dog woke me up at 3:45 a.m. so I could reset my alarm on my phone to wake me up for work. I charged my watch yesterday morning around 10 a.m. to a full charge. I have only had to charge my watch twice a week which I have been doing regularly. What is going on with this watch? This has never happened before. It is also showing yesterday's steps I have restarted from shut down. What is my next move?

[b-mike]

A bit more on this (just in case anyone technically competent from Fitbit ever picks up on this bug) - I caught it in the act the other day. At a glance my Ionic appeared to be working ok - it was displaying the correct time on the screen, and the time was updating every minute as normal. But then I noticed that it wasn't responding to any input at all - buttons or touch screen. Then I realised that the screen wasn't timing out and switching off again either, it was just staying on all the time. I did a reboot (holding left and bottom right buttons), and the watch rebooted as expected. However, when it came back on the time was wrong - it was about 3 hours behind. And during those 3 hours (presumably how long it had been in a 'crashed' state), it hadn't counted any steps or activity at all. After it had synced to my phone, the time corrected itself, but it still lost 3 hours worth of data. The battery was freshly charged a couple of hours before this happened - it would have been on at least 95% at the time it crashed. 3 hours later, and it was down to less than 20%. Another 30 minutes or so and it would have been totally flat I expect.

[Kewdra]

I ended up changing my watch face and the issue was resolved immediately. Apparently some watch faces become unsupported in updates. If you start experiencing rapid battery drain, try changing the face out to see if that resolves your problem.

Good luck and good vibes!

[Kewdra]

Yes - I just updated the face and boom! All better. Thanks@b-mike!