Reboot loop

[Alexsmom]

My Ionic was showing inaccurate time today.  After several attempts to sync it, I did a soft reset.  Still had syncing issues that started affecting more than the time.  Finally decided to do a factory reset and removed the device from the Fitbit app and my phone.  It is now stuck in a loop showing only a blinking logo.  I had similar issues last October and the Ionic was replaced with a refurbished unit however I was told the refurbished unit would not have a warranty.  I am pretty frustrated and disappointed that I haven't been able to get more than a few months out of these units.  Anyone have suggestions on how to get this thing out of the logo loop?  I have tried all the trouble shooting tips I could find on this forum.  

Moderator edit: Subject for clarity 

[Alexsmom]

Just finished with customer service- service was outstanding- they offered a replacement or 50% off a Fitbit of my choice.  I chose a replacement Ionic as I really love the watch.  Even with the many issues their service is pretty phenomenal.  The service rep worked very quickly through troubleshooting the device and quickly determined it was toast!  I had a replacement offer by email before I even got off the chat line with the customer service guy.  I guess with all the issues, it is prudent for them to have great customer service 🙂

[RicardoFitbit · Accepted solution]

Hello @Alexsmom thanks for bringing this to my attention, it's nice to see you again participating in our Community Forums.

I'd like to first appreciate your patience and effort troubleshooting this matter with our Customer Support team, I'm glad to know that your difficulties were resolved with them, thank you for sharing your experience. If you have any questions about their resolution, don't hesitate to contact them back for more information and details. Also, I'll be here if you need anything else.

Let me know if you have any additional questions.