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Hi @Katers596, welcome to the community.
Have you tried going onto the fitbit app on your phone and changing the clock face? It sounds like a clock face might not have installed properly.
- From the Fitbit app dashboard, tap the Account icon
> your device image.
- Tap the Clock faces tile.
- All clocks tab.
- Now select a clock face to install (preferably a fitbit developed one for now).
Best Answer Best AnswerThanks for getting back. Considering you have nothing to lose, I would suggest trying the hardware (button combination) factory reset. I'm not sure if support asked you to try this, but it's worth giving a go. You need to follow the instructions below exactly.
On the watch, hold all three buttons for about twelve seconds. This will trigger the 2-button hardware restart after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, whilst continuing to hold the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.
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