03-28-2021 21:30 - last edited on 03-29-2021 11:27 by LiliyaFitbit
03-28-2021 21:30 - last edited on 03-29-2021 11:27 by LiliyaFitbit
I had to replace my old Ionic Adidas. I removed the old device from profile/bluetooth and added the new one. Went through pairing process and it all worked and my account says it's synced. But my watch still just displays "Hi - to get started go to www.fitbit.com/setup" ?? Have spent way more time than I ever did on original setup - any words of wisdom to help?
Moderator edit: subject for clarity
03-29-2021
11:25
- last edited on
09-15-2024
07:37
by
MarreFitbit
03-29-2021
11:25
- last edited on
09-15-2024
07:37
by
MarreFitbit
Welcome to the Fitbit Community, @cjhsundvl.
Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and recommend confirming if your device is paired to your Fitbit account by doing the following:
You can confirm the steps at How do I set up a replacement device or add a second device to my account?
Hope this helps!
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