Replacement Ionic

[Flashjones1]

To the many that are having issues with the bricking, not connecting, not charging etc etc keep following up with customer support.

I have been successful in getting a replacement even though the watch was out of warranty. They know there is an issue & offered 50% off a new one or a free replacement. 

Keep up the fight people - the perseverance is worth it. 

Fight for your rights !!

[SilviaFitbit]

It's great to see you around @Flashjones1. Thanks for sharing your experience with our Support team. 

I'm glad to hear that you got a replacement. Keep in mind that each case is reviewed individually and the option provided is based in the Fitbit Warranty. 

I'll be around if you need further assistance. 

[Conklindaisy123]

I got a ionic in August 2018, it died in feburary 6 months later, stopped charging stopped working when it was fully charged. They sent me a new one, which the replacement just died in early September. So they told me they couldn't send me another one. Well it wasn't my fault that 2 watches died within 6 months of having them.. they said they could give me 25$ off a new watch. But i didn't want to spend another 300$ on a watch that was going to die in 6 months or less. For them not to do anything about it..

[SunsetRunner]

My Ionic has been replaced twice since it was purchased in August 2018. The first one also died completely within 7-8 months. The company replaced it with one that seemed to have updated firmware. The second one died just the same, completely, in 4-5 months. I called in about 12 days after the warranty expired and they were kind enough to send me a new one again. They sent one that has either been setting on the shelf a long time, been  refurbished, or doesn't have updated firmware. Regardless, the battery doesn't last 24 hours before it needs charging. My husband's Ionic was purchased the same time mine was and only lasted the entire 1 year warranty before the battery started dying rapidly. As friendly as the customer service is every time I've called, we have both decided we do not wish to ever spend this much money on such poor performing technology again. We have considered other brands, but the simple idea of going back to running/exercising with our phones in protective armbands is about the same cost as the smartwatches with all the privileges of smartphones. My message to Fitbit: test your multisport watches more thoroughly first, BEFORE you sell to the public. This was a terrible experience that desperately needed improving upon. My husband and I would not recommend this product to anyone.

[Flashjones1]

I'm not saying this is going to be the case for everyone - but saying that it should be & you have to keep onto them if you want help. They have created the problem by selling a substandard product so they are responsible to fix it. The software update seems to be affecting old & new items so it should not just be warranty items !

[SilviaFitbit]

Hey there @Flashjones1, @SunsetRunner and @Conklindaisy123. Sorry for the delayed reply. 

I appreciate the time you took to share your feedback regarding the quality of our Fitbit devices, comments from users are always useful to continue to improving the quality of products and services.

It is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

I'll be around if you need further assistance. 

[Flashjones1]

Hey @SilviaFitbit ,

It shouldn't matter whether the products are in warranty or not.

The majority of the faults on the numerous items on these pages are from the firmware update. It can't be coincidence that all these issues are happening to so many items & we are all having similar issues. Either that or the product is so substandard they should be much cheaper in the first place.

I have had SO many issues with Fitbit products over the years but they pale in comparison to this.

We are all given the advice of cleaning the contacts, & checking our USB ports to doing soft & hard reboots but continually there are ongoing issues that coincidently line up with the software update. 

There are so many complaints from people on this forum that potential purchasers must be being wary of the product. 

Anyway, I've had my rant & I hope that others will do the same.

[Bombmeo]

@Flashjones1 , unfortunately they feel that I don't deserve 50% off.  Mine just stopped working.  Even though it shows on my last sync that I had battery.  Oh well.  So I'm now in the market for a new smart watch elsewhere.  Good luck with your replacement.  Hope it turns out better than our first ones.