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Reset ionic

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‎12-16-2017 05:18

‎12-16-2017 05:18

Tried to reset to factory settings now i cant sync or reset it seems to have frozen on a red cross telling me to sync cant turn off and on 

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2 REPLIES 2

‎12-16-2017 17:42

‎12-16-2017 17:42

That doesnt sound good at all! Id suggest you keep trying to restart it (left and right bottom buttons) in the hope that it will eventually unfreeze it. Try putting it on the charger too. If it is still frozen you need to contact Support (link in my signature)

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎12-16-2017 18:48

In response to NellyG

‎12-16-2017 18:48

A factory reset will remove the tracker from your Fitbit account, requiring the user to set it up as a new device to their Fitbit account. 

To do a factory reset, swipe over to settings, tap, swipe up to about, tap, swipe to factory reset. 

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