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Right side of touchscreen on Ionic is unresponsive

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‎11-13-2019 19:34

‎11-13-2019 19:34

I noticed other people have had this issue but has anyone been able to resolve it? Or it a lost cause. I did a factory reset (twice) and changed the clock face.

 

Thanks in advance!

 

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‎11-13-2019 20:05

‎11-13-2019 20:05

Just kidding - went on to talk with tech support. Had me redo a factory reset, told me it's unexpected and then gave me a discount to buy a new device. No answers to why it might have happened. 

 

Me: Do you know what caused the issue? And have you seen this issue with other users?
Me:I just want to make sure if I do end up getting a new device I won't run into the same issue...
Laura G:Anna, that is not unexected behavior.
Laura G:Remember that at the end of the interaction you'll have the chance to rate my service today, with that being said, please let me know if there's something else I can do for you.
Me:So you don't know what causes the issue?
Laura G:Anna, that is unexpected, however please feel free to contact us back.

Laura G:Please let me know if there's something else I can do for you.
Me:So it's just unexpected and you don't know why it happened
Me:I'll likely look into other smart watch devices

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