Run exercise randomly stop

[Kiplar]

After the update I did a 5k race and the Run exercise turned off on me multiple times during that race. 

Moderator edit: Subject for clarity

[RicardoFitbit · Accepted solution]

Hi @Kiplar, welcome to the Community Forums!

Thanks for bringing this to my attention and the details that were shared in your post. To better assist you, can you please let me know when was the first time you experienced this and how many times since then? Does this only occur with Run exercise or with others too? If you haven't already done so, I suggest you to perform a restart process following the next steps:

1. For Fitbit Ionic, press and hold the back and bottom buttons until you see the Fitbit logo on the screen.
2. Let go of the buttons.
3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

Don't hesitate to ask me any additional questions you may have, I'll be waiting for your reply. 

[Kiplar]

I preformed the reset process and that seemed to take care of the issue.

Thank you.

[RicardoFitbit]

Your update is appreciated @Kiplar, my apologies for the delayed reply.

I'm happy to know that after restarting your Ionic device your concern was resolved. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be here. 

I want to suggest you to visit our discussion forums and participate. There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

It was a pleasure to help you!

[Kiplar]

The issues have occurred again. Every run my Fitbit turns off and then back on. 

I even caught it doing this randomly throughout the day.