help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Running isn't showing complete data

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-18-2018 09:03 - last edited on ‎03-01-2018 11:00 by Fitbit Moderator

‎02-18-2018 09:03 - last edited on ‎03-01-2018 11:00 by Fitbit Moderator

When I am running my fitbit constantly stops throughout my run then restarts on its own . For example I press go, do a 10k run then when I go to stop my fitbit at the end it says that I have done 5k and only recorded the last part of my run. It was fine for the first month of having it but has been doing this for about 3 weeks now. It is driving me crazy. Please help. Any suggestions welcome.

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎03-01-2018 10:59 - last edited on ‎12-02-2024 06:50 by Fitbit Moderator

‎03-01-2018 10:59 - last edited on ‎12-02-2024 06:50 by Fitbit Moderator

A warm welcome to the Community @Billy36. It's pretty weird that the running exercise isn't showing you the whole activity data. I'm just wondering if you may have the auto pause option on, as when you stop for a while it will auto pause and if you don't keep moving, it will ask you if you want to continue or just want to finish it. You can learn more about it by checking How do I use exercise apps and modes on my Fitbit device?. 

Additionally, reply to the following questions: 

- Are you able to stop the activity when you finish it?
- Do you see all the steps in the whole day or are those steps not counting?
- Does this happen just with running? 

Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes