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Screen not precise

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‎03-11-2019 08:30

‎03-11-2019 08:30

When I try to enter my passcode on my ionic the watch registers a different number to the one I push. I have turned the watch off, factory reset and no joy. Also at times the watch suddenly drains in a couple of hours when normally it lasts days. What should I do? The watch is 6 months old

 

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4 REPLIES 4

‎03-11-2019 11:20

‎03-11-2019 11:20

Welcome to the forums!

 

Have you tried a restart?

Do it at least 3 times.

Restart

Let us know!

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎03-12-2019 09:19

In response to WendyB

‎03-12-2019 09:19

@Dhionic Welcome to our Fitbit Community! I'm sorry to hear that your Ionic's display is not working properly when you tap it.

 

I would like to follow up and would like to know if the issue persists or if the displays is still behaving wrong.

 

The restart process that shared my friend @WendyB is helpful for this type of issues. If you found her post helpful also, please accept it as a solution.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

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‎03-12-2019 10:13

In response to JuanJoFitbit

‎03-12-2019 10:13

When I reset it improves but then recurs with time

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‎03-23-2019 04:25

In response to Dhionic

‎03-23-2019 04:25

@Dhionic I'm sorry for the late response. However, since the issue occurs again after restarting it, I'll forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Let me know if you have any doubts! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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