Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Screen not precise

Replies are disabled for this topic. Start a new one or visit our Help Center.

When I try to enter my passcode on my ionic the watch registers a different number to the one I push. I have turned the watch off, factory reset and no joy. Also at times the watch suddenly drains in a couple of hours when normally it lasts days. What should I do? The watch is 6 months old

 

Best Answer
0 Votes
4 REPLIES 4

Welcome to the forums!

 

Have you tried a restart?

Do it at least 3 times.

Restart

Let us know!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

@Dhionic Welcome to our Fitbit Community! I'm sorry to hear that your Ionic's display is not working properly when you tap it.

 

I would like to follow up and would like to know if the issue persists or if the displays is still behaving wrong.

 

The restart process that shared my friend @WendyB is helpful for this type of issues. If you found her post helpful also, please accept it as a solution.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
When I reset it improves but then recurs with time

Get Outlook for Android
Best Answer
0 Votes

@Dhionic I'm sorry for the late response. However, since the issue occurs again after restarting it, I'll forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Let me know if you have any doubts! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes