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Screen not responding

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‎01-08-2019 04:37

‎01-08-2019 04:37

Fitbit Ionic screen defective, screen not responding to touch. Unable to do anything with it since it doesn't respond at all. 

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‎01-08-2019 04:44

‎01-08-2019 04:44

In the hope that it's just a software glitch I would try restarting it by:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

If that doesn't help then, as you say, it's probably defective and you should contact customer support via contact.fitbit.com If they can't fix it, they can check your warranty status and advise on your options.

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‎01-08-2019 04:49

In response to SteveH

‎01-08-2019 04:49

I tried all methods mentioned on forums and none of them work for me. I guess I have to contact their customer support for help then. 

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