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Screen not turning on

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‎09-12-2019 15:48 - last edited on ‎09-12-2019 20:07 by

‎09-12-2019 15:48 - last edited on ‎09-12-2019 20:07 by

All of sudden my Fitbit ionic screen is not turning on. I restarted it and I can feel the vibration but nothing on the screen. I recharged it and restarted it according the forum recommendation but it is still not turning on. I bought it on December 18,2018 . Plz help 

 

 

Moderator edit: subject for clarity

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‎09-12-2019 20:06 - edited ‎09-12-2019 20:08

‎09-12-2019 20:06 - edited ‎09-12-2019 20:08

Welcome to the Fitbit Community, @Sami_abq.

 

I appreciate your participation in the Forums and sharing the details of the issue with your Fitbit Ionic. Thank you for following the troubleshooting recommendations and for providing the purchase details. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts. 

 

I'll be around if you need further assistance. 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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