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Sensors not tracking anything

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‎01-24-2020 04:24

‎01-24-2020 04:24

It stopped monitoring my heart rate, motion tracking. It does not measure: HR; green light is flashing but HR is not updating, stairs climbed - barometer off, steps walked - accelerometer off. It also does not turn the screen on when I move my hand to check the time as it used to. Right now it seems that it only measures time. WiFi and Bluetooth are functional. Here's what I did up to now: Made sure HR functions is on in settings Restarted the watch Did a factory reset. All actions taken multiple times. Facing this for past several days.

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‎01-25-2020 09:35 - last edited on ‎11-07-2024 09:43 by Fitbit Moderator

‎01-25-2020 09:35 - last edited on ‎11-07-2024 09:43 by Fitbit Moderator

@smw84 It's nice to see you on the Community. Thanks for the detailed information shared and the troubleshooting tried. 

In this case, I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email.

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎04-07-2020 22:29

In response to SilviaFitbit

‎04-07-2020 22:29

It's been long time now. Still no resolution.

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‎04-25-2020 16:17 - last edited on ‎11-07-2024 09:42 by Fitbit Moderator

In response to smw84

‎04-25-2020 16:17 - last edited on ‎11-07-2024 09:42 by Fitbit Moderator

@smw84 Thanks for getting back. Sorry for the delayed reply. 

I've created a case for you back in January, please continue the communication through email with our Support team, they will offer further options. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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