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‎11-21-2017 15:48

‎11-21-2017 15:48

I have spent two days trying to set up my ionic. Have spent two sessions on chat to no avail. My watch is connected to app, syncs to app, is connected to my Wi-Fi but will not update, has errors showing no connection and I have done the factory reset twice. I am frustrated beyond belief!  I spent too much money to have all these issues

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4 REPLIES 4

‎11-21-2017 16:55

‎11-21-2017 16:55

Hi @Nocluewhatswron, you may have already tried this, but a soft reset may help.  Hold down the left and bottom right buttons for about 10 seconds and release.  The Fitbit logo will appear, signaling the successful restart.  Restarts often solve bugs and freezing issues occurring within the device.  If that does not work, I would consider seeing if I can exchange the Ionic.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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‎11-21-2017 18:21

In response to DramaQueenDiva

‎11-21-2017 18:21

Thank you. I have tried everything.  Even though the Ionic is connected to my Wi-Fi, I get a Wi-Fi stupid failure message.   

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‎11-22-2017 09:32

In response to Nocluewhatswron

‎11-22-2017 09:32

Are you trying to connect to a 2.4g network or a 5g?

ionic will not work on a 5g. 

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‎11-22-2017 11:20

In response to Drew_Watkinson

‎11-22-2017 11:20

It is the 2.4

Sent from my iPad
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