Setup Fitbit Ionic to Samsung s8

[Sutayma32]

I am new to the Fitbit community and just received a Fitbit Ionic for my birthday yesterday. I downloaded the Fitbit app, followed the instructions to set up via Bluetooth, as for some odd reason my phone or perhaps Fitbit app did not accept my Wi-Fi password. After some time I kept getting checkmarks telling my fitbit item was synced to my phone, entered a code, etc however when all done the face of the item continues to have the fitbit icon telling me to visit fitbit.com/setup.

Now when I open the fitbit app it tells me my item has been synced 3 mins ago and Firmware Version 27.20.16.23 is this correct? and the face of the fitbit item continues to tell me to visit fitbit.com/setupIs the Fitbit Ionic compatible with Samsung s8?? Someone please help me....thanks!!

[MarreFitbit]

Welcome to the Fitbit Community @Sutayma32, hope you're doing great! As per the description of your post, it seems that your tracker has been connected to your S8 (which is compatible with the Fitbit app as you can see in our list of supported devices). 

In order to fix what you're getting on your screen, please try doing the following:

• Log out of your Fitbit app
• Force quit the app
• Restart your tracker 
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit App
• Update the Firmware version of your Ionic (version should be 27.32.10.20)
• Sync right after finishing the update

Let me know if this solves your issue, I'll be around if you need me!

[Sutayma32]

Thank you for your response and information. Unfortunately, none of the troubleshooting tactics worked. I even went as far as uninstalling fitbit app on both my phone and laptop, re-install and going through the setup process again to no avail.

I scheduled an appointment with a tech person to see what they can do to properly install and get my fitbi ionic to function properly.

Again, thanks for your help, much appreciated!