Setup Fitbit Ionic

[duronron]

I just bought the new Fitbit Ionic. I have downloaded the Mac version, since I have an old MacIntosh.  The OS version is 10.11.  I pressed the "Set Up a New Fitbit Device" square.  Years ago I had a Fitbit device, but I lost it.  So I pressed the "Existing User" square.  I put in my email address and password.  It then had me look at my profile. I didn't make any changes.  The next screen is "Tell us about yourself".  I am stuck on this screen.  The timer circle has been going round and round for an hour now.  Any help would be greatly appreciated.

[DramaQueenDiva]

Hi @duronron, I'm not familiar with the Apple system, but when you get that screen, are there any prompts for you to fill anything out?  If there are, please fill them out.

[duronron]

I did everything I was told to do and came up with the same problem as originally stated.

[duronron · Accepted solution]

I called Fitbit this morning.  I was told I could not do the setup on my Mac.  So I was shown how to do it on my cell phone.  Took about an hour.  She was very patient with me.  I am fairly competent on a computer, but not so on a cell phone.  Thanks to all.