Setup difficulties with replacement Ionic

[caragounis1888]

i have attempted and failed for 3 days to set up new ionic (replacement for dead one) so im without tracker for 1 week already, i have tried all the tips/tricks etc in solutions that everyone has put up. i attempted to set up from laptop but ion screen where it has the option for set up-replace device there is no option for ionic,so i cant even do it this way!

now i realize from here that there is an issue with Ionics but are they just hoping that it will go away or fixing the issue! time for a Garmin i think.

Moderator edit: Subject for clarity 

[caragounis1888]

every time i attempt to contact support chat service i enter my details and "sorry about that. Looks like someone just snagged the last Fitbit chat representative" keeps coming up, yet last week i was able to Que in line for chat.. 

[RicardoFitbit]

Hi @caragounis1888, welcome to the Community Forums!

Thanks for bringing this to my attention and the details that were shared in your post, your effort and patience troubleshooting your Ionic are appreciated, I totally understand how frustrating the issue with your Ionic and contacting our Support team can be for you. To better assist you with this, can you please let me know which device are you using to setup your Ionic replacement? If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device.

After reviewing the above, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. Please make sure that your device is compatible because due to a compatibility concern you can experience connection difficulties.  

Let me know if you have any additional questions.