Several issues with my Ionic

[peder42]

Fitbit Ionic no longer:
- detect heart rate (though green light flashes as normal)
- detect steps
- light up on wrist movements (though it does light up when I tap it)

First I detected the issue with wrist movement. Then I did a hard reset and then a reset to factory settings. Then I detected also the other problems.

I have tried:
- making sure Ionic is set to track heart rate and light up on wrist movement
- making sure iOS app is updated
- making sure I have selected only recent watch faces
- probably four factory resets by now (in one case I did it in the late evening and overnight it discharged from about 95% to 0%).
- even more hard resets
- making sure firmware is up to date (27.72.1.9)
- waiting for it to ask for calibration after a factory reset and allowing it to complete that

Any suggestions are welcome.

Moderator Edit: Clarified subject

[peder42]

Update: the battery has drained from about 85% to 30% in a span of about 2 hours.

[RicardoFitbit · Accepted solution]

Hi @peder42, welcome to the Community Forums.

I'm sorry to know that you're still experiencing difficulties with your Ionic despite trying the troubleshooting steps that were described on your post, I understand how frustrating this matter can be for you. Because your Ionic issues were not solved with such steps, the best way to get help is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.