06-06-2020 04:55 - last edited on 06-12-2020 17:40 by RicardoFitbit
06-06-2020 04:55 - last edited on 06-12-2020 17:40 by RicardoFitbit
06-12-2020 17:34
06-12-2020 17:34
Hi @Psm11f, welcome to the Community Forums!
Thanks for your post and for all the details that were shared, I understand your concern about the firmware update that's available for your Fitbit Ionic. Let me share with you that we always recommend our users to keep everything up to date, this way you'll not experience some connection difficulties with your device and your phone at the moment you try to sync them. At this moment your Ionic is working with no issues at all, however, when we release Fitbit app updates, such updates are released to work with the latest firmware version of Fitbit devices, therefore, you can experience some difficulties in the future if you don't
On the other hand, if you experience an issue after updating the firmware version of your device, keep in mind that we will be here ready to help you out.
Let me know if you have any additional questions.