Showing "Unlock with phone"

[Jacospreeu1]

Hi there enter the pin wrong to many times, then removed it from the app and reset it still saying use your phone to unlock??? 

Moderator edit: Updated subject for clarity 

[Rich_Laue]

The process is fairly easy to fix. First step is to click on the help link found below, then read the instructions on how to unlock with phone. 

First step is to open the Fitbit app. Go to your ionic settings, and change your lock pin. 

My question is, if the ionic says to unlock with the phone, why would someone want to remove the the ionic from their Fitbit account? 

So now we need to do a factory restore. 

Fitbit OS hardware reset.

On the watch, hold all three buttons for about twelve seconds. This will trigger the 2-button hardware restart after about eight seconds.

- When the Fitbit logo appears, then disappears, release the bottom right button, whilst continuing to hold the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.

- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.

- If you fail to release the bottom right button in time or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

[Jacospreeu1]

Thank you very much it worked!!!

Sent from my iPhone