Simplified sleep details.

[rugbygeeza]

Hi all,

For the past 5 nights my Ionic has only been giving me simplified sleep details and claiming that my tracker couldn't get a consistent heart rate reading while I slept.

Has anyone else encountered this?

If I look at heart rate monitoring it gives a full trace for the entire time I've been wearing the device so I find it odd that it's not tracking it enough during my sleep.

I have uninstalled and reinstalled the app and reset the device all to no avail. 

Help!!!!

[Happypapi]

Hey I’m having the same problem as well. I’ve just reset my Fitbit Ionic and reinstalled the app to see if that will work tonight. Let me know if you come across a solution. It’s weird because it’s worked great since October and now I’m getting the simplified sleep info which is kind of frustrating. Good luck. 

[rugbygeeza]

Hi, 

I have also had mine since October and thus far not had a problem.

Since Weds 14th February though I have had this issue and it's very annoying for me as I monitor my sleep pattern closely. Also annoying is that you can only check if its fixed by sleeping, obviously!

I have emailed support but still awaiting a response, as soon as I have one I will post it here.

[Colinm39]

Keep on Support's back... There was a sleep problem for 24 hours which was fixed at around the time you are reporting this.. It only lasted 24 hours..  Here is the link

I only had one sleep record affected, I edited it, and saved, and the correct data was displayed.

[rugbygeeza]

Thanks for the heads up. I'll stay on their case and post any feedback I get from them. The date deffo coincides with my issue so I guess the update has a glitch.

Cheers.

[Colinm39]

@rugbygeezaThanks for the reply..

It was a server based error and @MattFitbit definitely wants a heads up if any of us are having issues.. This will get to him now..

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@rugbygeezawrote:

Thanks for the heads up. I'll stay on their case and post any feedback I get from them. The date deffo coincides with my issue so I guess the update has a glitch.

Cheers.

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[DanalynnA]

My Ionic stopped working properly on my sleep a for the last 3 days since I updated the app from the app store. I went into settings on the watch and did a shut down for about a minute & then restarted it. It has been syncing properly since then.

[Colinm39]

@DanalynnAGood advice... I probably do the same thing, a cleansing restart and gain the benefits..

Because I'm multi mode with my Ionic and Fitbit One.. wearing at the same time.  When my One has significant extra steps I turn the Ionic off, sync the One and then turn the Ionic on again and sync. That's the way I cater for shopping trolleys..

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@DanalynnAwrote:

My Ionic stopped working properly on my sleep a for the last 3 days since I updated the app from the app store. I went into settings on the watch and did a shut down for about a minute & then restarted it. It has been syncing properly since then.

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[SunsetRunner]

@rugbygeeza  Have you tried tightening it on your wrist?  Some trackers (all brands not just Fitbit) tend to fill in the gaps if it loses your heart rate for a couple minutes at a time.  So it might have enough to give you vague graphs but not to know your level of sleep.  

[Happypapi]

Thanks I will definitely give it a go. See if that works. 👌🏻

[rugbygeeza]

Hi,

I tried both restarting the device and reinstalled the app, both to no avail. Last night I slept with the device on my other wrist and still got simplified details. Currently I am feeding this information back to support and will update when I have something positive from them.
Thanks.
Steve.

Sent from my iPhone

[Happypapi]

Possible Solution:  I went into settings on the watch and then just did a factory reset. This morning I checked my sleep stats and it’s back to normal again, finally. Maybe that might work for you. 

[rugbygeeza]

Thanks, I will give that a try. Support have been in touch but I think we may be in different time zones so it may be a while before anything much happens!

[rugbygeeza]

Hi and thanks to you all for your comments, hints and tips.

Sadly I have not been able to find a solution to my problem and support have been as much use as an ashtray on a motorbike! I have routinely followed their advice which has ranged from swapping wrists, asking family members to wear my device, resetting the device and app, and then repeating all of these tips since it appears that different people are responding to my correspondence and simply reading off a snag list without actually noting the fact that I have already tried what they are about to suggest!

Can anyone recommend a good smart watch with good tech support?

Frustratedly yours

Rugbygeeza!