Sleep Tracking only after 3hrs!

[AkaRatty]

I know it’s been asked a thousand times but I can’t find a solution and to be honest, getting bored trying! New to Fitbit and have the Ionic. My wife has the Versa 2 and that is fine, tracks a treat. However, the Ionic only seems to Start trackIng sleep after it thinks you’ve been asleep for 3hrs! For me that’s over half a nights sleep, or it just doesn’t bother because I’ve gone to the loo in that time! I’ve moved the Ionic further up the wrist, tighter, started sleep manually, changed the sensitivity, charged it fully.... What’s going on Fitbit?

[SteveH]

There seem to be 2 time considerations with sleep tracking.

Firstly, Fitbit say: "When your body is completely at rest and you haven’t moved for about an hour, your Fitbit device records that you’re asleep" (from: https://help.fitbit.com/articles/en_US/Help_article/1314.htm )

Secondly, Fitbit say that you don't get sleep stages tracked (and so don't get a sleep score) "If you slept for less than 3 hours." (from: https://help.fitbit.com/articles/en_US/Help_article/2163.htm )

Could it be that you are just too restless for it to think you have gone to sleep?

[AkaRatty]

Hi Steve, thanks for your response. ThE Ionic is replacing a Huawei Watch 2 which tracked sleep pretty well.  My partners Fitbit Versa 2 seems to track her sleep as accurately as the Huawei and previous to that her Fitbit Charge as well. So it might be that I am restless, it’s also likely that I don’t sleep for 3 hrs straight. Either way, whatever the Ionic is trying to achieve it clearly isn’t. I’d say, if your capable of sleeping to the point that the Ionic actually bothers to track something then you probably don’t need a sleep tracker 🤔

[AkaRatty]

Update. Thanks Fitbit. I’ve solved the problem. Sent back for refund. It’s a shame as other models appear to be great but it looks like Fitbit have washed their hands with the Ionic.