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Sleep insights

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‎02-01-2018 08:35

‎02-01-2018 08:35

I just got my Fitbit iconic yesterday so wore it at night time to get my sleep insights. It worked but only gave me a general outview! It didn't give me the details of my sleep including deep sleep, REM, light sleep. It only showed me a general chart. 

How do I get a detailed chart?

 

Thanks in advance! 

 

Rosie

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3 REPLIES 3

‎02-02-2018 00:01

‎02-02-2018 00:01

Welcome to fitbit!

 

Your tracker will always try to give you the detailed sleep analysis but sometimes it can't. Fitbit say:

 

"There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

For more information about why you see your sleep pattern, tap or click the sleep record that shows your sleep pattern."

 

taken from: https://help.fitbit.com/articles/en_US/Help_article/2163/

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‎02-02-2018 01:01

In response to SteveH

‎02-02-2018 01:01

Good morning Ionic users,

 

I am having the same issues when it comes to track the sleep stages.

 

I used to have a Charge 2 for almost 2 years and I never had these issues. Now it is already 6 days since I started using the Ionic and the device has not recorded sleep stages in any of the nights.

 

Which could be a solution?  I have the app up-to-date and the firmware of the smartwatch too.

 

Thanks!

 

 

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‎02-03-2018 17:51

‎02-03-2018 17:51

I’ve had the same problem off and on since November 2017. Fitbit have given me many things to do to correct the problem but it just returns in a few days. I just contacted them a few day ago and now they say it’s not the tracker but the fluctuation of my heart rate as I sleep. I can’t believe that because when I first received it it worked just fine for about  2      weeks. 

The reality is that presently there is nothing more they can do. So I’m hoping for an update soon as this issue is not isolated only to me. 

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