Sleep not syncing

[Eamonnsionic]

My ionic has stopped syncing the sleep function although other functions appear to be working ok.  I have deleted and reinstalled app and reset the watch to no avail. 

[GraceGFitbit]

Nice to see that you're digging into the Fitbit Forums @Eamonnsionic, let me give you a warm Welcome to our Community.

Thanks for letting us know that the other functions are working well. Your sleep stages will be tracked using a combination of your movement and heart-rate patterns. You can check this article to have more details about the Heart Rate data in your Ionic: What should I know about my heart rate data?

Please try the following procedures: 

- Restart your watch. 

- Confirm your watch is snug on your wrist.

- You can change the sleep sensitivity

- Check you have the latest version of the app.

Are you getting any error message in your app about not getting sleep stages? 

I hope this helps, keep me posted! 

[Eamonnsionic]

Hi Grace
Many thanks for your response. I don’t know what happened but the error
corrected following my email to you and is now working ok again. I can only
assume the reset worked.

Regards
Eamonn.

[GraceGFitbit]

Thank you for reaching out @Eamonnsionic. It's great to know that you have your sleep stages again. 

I hope to see you chatting around enjoying the Forums.

If you have any further questions or comments, please let me know!