Sleep not working correctly.

[dartmouthman]

I purchased my Iconic last week, hoped i wouldn't be here but here i am. The first night it did not record sleep, the next 5 it dis, and the last 3 it hasnt. I have re set it synced it numerous times, and wear it 2 fingers above my wrist bone on my non dominant hand, it is tight enough that it leaves slight strap marks on my wrist. Any help will be good i fear it has gone faulty.

[GySgt_Seidell]

Hello @dartmouthman and welcome.  From your message, it would appear that you are wearing your Ionic properly and in the correct location.  I would suggest the following:

1.  Close and then "FORCE" Close the Fitbit App on your phone.

2.  Reset your phone.

3.  Reset your Ionic.  Here is how: Press and hold the left and bottom right buttons together, until the Fitbit icon appears, then release.

Once the Ionic and the phone Reset and Restart, do the following:

1.  Restart the Fitbit App on your phone.

2.  Ensure your Ionic is on the Clock Face.

3.  From the Fitbit App on your phone, SYNC the two devices.

Once you have a successful SYNC, things should now (hopefully) run smoothly for you.  Please monitor and if you should need any further assistance, please post back and advise, thanks!

[dartmouthman]

I have tried everyting suggested, watch worn on non dominant arm, snug not tight 3 fingers above wrist bone, force shut app, held in left and bottom right button and then sync. Still on basic sleep pattern, any other ideas or do i return it as faulty. everything else seems fine.

[SilviaFitbit]

Thanks for getting back @dartmouthman. I've merged your post to the original thread that you created, this will make a more organized communication. 

I appreciate the troubleshooting that you've tried and the tips followed advised by @GySgt_Seidell. In this case, I've shared your post with our Support team, they will continue assisting you. 

I'll be around if you need further assistance. 

[dartmouthman]

Thank you I am new here, how will they communicate with me please, oh and 5th night on the trot now without sleep patern

[dartmouthman]

I solved the issue by uninstalling the app and then reinstall. Thanks for your help.

[SilviaFitbit]

Hey there @dartmouthman. Sorry for the delay in my reply. 

I'm glad to hear that you got resolved by uninstalling and reinstalling the app. Hope you can continue enjoying your watch. 

I'll be around if you need further assistance.