I have the Ionic Adidas model. I wasn't getting a sleep score, just the old "simplified" readout. I contacted support and tried the fixes, but all in all, I was only getting a sleep score about 40 percent of the time. I live in an arid climate that dries out everything, including skin. I took a trip to Hawaii for a week, during which time I was regularly getting a sleep stages readout. On returning home, I again had unsatisfactory performance. So I tried rubbing a bit of moisturizing cream on top of my wrist about 15 minutes before bedtime, and since then I have been getting a sleep score. I have tried to find out information on how dry skin might affect the sleep stages feature, but can find nothing. All I can say is: If you have a problem getting your stages, you could try a little moisturizing cream (let it absorb before putting your fitbit back on). It just might work.
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