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Sleep time showing different data on Ionic and computer

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‎01-01-2020 08:57 - last edited on ‎01-02-2020 09:43 by Fitbit Moderator

‎01-01-2020 08:57 - last edited on ‎01-02-2020 09:43 by Fitbit Moderator

when I scroll down the sleep time is stuck at 6h 53 minutes but when I sync the correct number of hours shows on my computer. how can i activate the watch to show the correct time.

 

Moderator edit: Updated subject for clarity 

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‎01-02-2020 09:42 - last edited on ‎10-10-2025 07:31 by Fitbit Moderator

‎01-02-2020 09:42 - last edited on ‎10-10-2025 07:31 by Fitbit Moderator

@MJAT Welcome to the Community. Thanks for the details mentioned regarding the sleep data you're seeing in your Ionic and the app. 

It's pretty weird that once you sync the sleep data changes. In this case, I would like you to restart your watch and track your sleep once again. If this happens again, please attach an image of what you're seeing on your Ionic and what you're seeing on your computer. Are you using Windows 10 app? 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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