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Sleep tracking details stopped after update

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‎04-26-2020 05:18

‎04-26-2020 05:18

Premium user for sleep info. Worked fine for a long to time. Stopped reporting details/sleep score after latest firmware update. Not sure if related but problem fits timing. Forced stop of app. Restarted devices. Logged out and in. Charging and wearing habits the same. Help?!

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‎04-27-2020 12:01

‎04-27-2020 12:01

I updated my Ionic 4 days ago and since then I have no sleep tracking details. It happened before and the problem could be solved but I do not how. Anyway it was with help from the community.

Regards,  Tom.

 

 

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‎05-03-2020 10:17

‎05-03-2020 10:17

same here. applied firmware update a few days ago. no sleep score since then plus somehow Versa is now doing continuous syncing (which i had turned off before). i was getting sleep scores for months and months.

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‎05-04-2020 05:08

In response to Timesettings

‎05-04-2020 05:08

Thanks Tom
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‎05-04-2020 05:14

In response to eplantz

‎05-04-2020 05:14

I increased the sensitivity of the sleep tracker in addition to the all day
sync. My battery last less than 24 hours since those recent changes. It
worked pretty well before, minus an occasional hiccup in the Bluetooth
syncing. Hopefully they will fix the problem.
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