Steps and heart rate accuracy

[ronjonb]

Since the update steps don't count correctly and my HR monitor won't work.  I've tried so many things:

1  New clocks

2  Changing the HR option, rebooting and changing the HR option again, rebooting

3  Reset to factory default

4  Removed the device from my account and added it

Any other ideas?  

Support just said purchase a new device you can have 25% off, and 40% off FB versa lite (no thanks).

I've had 2 surges, 1 iconic and 2 arias, don't think I'll be getting another FB device again.

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @ronjonb, it's nice to see you again participating here in the Community Forums!

Thanks for taking the time you share your thoughts and personal experience with your Fitbit devices and scales, your effort and patience troubleshooting this situation prior to posting are appreciated. Since our Customer Support team already provided you assistance with this situation, my best advice for you will be to contact then back if you require further assistance or if you have any additional questions about the outcome of your case. You can also refer to our warranty policies for a better understanding of the information they provided to you.

Don't hesitate to contact me back if you have any additional questions. 

[ronjonb]

Ahh I forgot to mention. After doing the factory reset the HR monitor
flashes green as it did before but I'm forced to upgrade the firmware, once
the firmware installs then light on the HR monitor goes away. Thus, as far
as I can tell there isn't anything wrong with the HR module (which FB told
me was faulty).

--
Regards,

Ron 

Moderator edit: Removed personal information 

[RicardoFitbit]

Thanks for your reply and update @ronjonb.

The details that were shared with me are appreciated, thanks for bringing to my attention the information that Support team provided to you about this. Please do not hesitate to contact me back if you need anything else, I'll be around.

See you around!