Stopped Tracking Steps & Heartrate

[cmoore2178]

I've had this Ionic since Christmas 2017 (so 1.5 years).   99% of the time take it off to shower.  I kept it on to shower 3 days ago because it was dirty from gardening.   

Now the battery only lasts a few hours before dying.  Stopped tracking steps (went for a 20 minute walk and I got 100ish steps!), the heart rate monitor goes in and out.   Until a few days ago it still worked perfectly fine. So much for waterproof! 

Suggestions to fix?  Yes, I've restarted numerous times.    

I've been a FitBit user since the Charge first came out, 4-5 years of using the products.  This type of stuff makes it difficult to be a long-term customer.  I've recommended you to numerous people.

Please advise.

CMOORE2178

[SilviaFitbit]

Welcome to the Community @cmoore2178. Thanks for the details mentioned and the troubleshooting tried. Fitbit appreciates that you've been a loyal customer since the Fitbit Charge. 

Since, you already tried the restart and making sure it has been fully charged. I've taken the liberty to share your post with our Support team, they will continue assisting you. 

I'll be around if you need further assistance.

[ter426]

Having the same problem - It stopped 2 days ago - no shower or water involved - just a recharge.  Was your problem resolved?

Tks

[gkuppens]

Same here, and this is my second ionic, first broke after 10 months and got replaced under warranty and this one lasted about 8 months. I did restart and even a complete reset of the ionic but still not working. I very disappointed in this product. 

[Almae]

I've mine less than 5 days and its stopped counting  steps since recharge yesterday 

[genome]

Mine stopped counting steps yesterday too.  I did the restart and since then, it just keeps scrolling Hello in a bunch of different languages.  No water involved.  Does this have something to do with the new look of the app?

[genome]

Got it working again by setting up my watch under the "set up device" section under Devvices.