Strava and Ionic not linking

[Sugar-Bun]

I have been given an Ionic and would like to use Strava. I've set up an account and linked it to Fitbit (my recent runs are showing). I've also tried to authorise via the Fitbit app - I press login, then authorise, but when I go back to Strava on the Fitbit app my name has appeared under login but it still says not authorised above it. My watch just says I need to link it up via the Fitbit app. On the Fitbit website Strava is listed as an app with permissions to share, and in Strava it says it can share with Fitbit, and all the updates and permissions needed are toggled on. I've tried uninstalling both apps. Any ideas please? 

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@Sugar-Bun It's nice to see you on the Community. Thanks for the details mentioned and the troubleshooting tried. 

I've seen this issue with Strava and Fitbit on the forums but this procedure has worked for some: 

- Verify your app is setup correctly check the instructions here

- Manually sync and wait a few moments 

- Leave the Fitbit app running in the background of the phone for the app to receive updates 

Keep me posted. 

[Sugar-Bun]

Hi, thanks for your reply. I have tried that without success. My watch still tells me to link it up on the fitbit app, the strava section of the fitbit app says it's not authorised even though I've pressed login then authorise and my name has appeared underneath, and walks I've done today have appeared on the strava app. 

[snoshoe62]

I had the same issue, not sure if its fixed or if I just went about it in a different way then expected. Try this, no settings changes it just works everytime. Swipeleft to the exercise Ikon (Running man), scroll till you find "Run" Hit start and go from there. I know, your thinking this isnt strava, as did I, but everything will log into strava. I use it for cycling, not running but I sure its similar. When I open strava on Ionic it only shows history, but you have to start your run from the excercise Ikon in the Ionic. 

  I beat myself to death over this and thought the excercise Ikon was just a internal tracker in the watch, I was so fed up one day I thought Id use it, low and behold my ride showed up on strava. Good luck Sugar

[Sugar-Bun]

Hi, thanks for your reply. This is the way I am logging my runs with the watch. When I select strava on my watch it tells me I have to go to the strava bit of the fitbit app and login. I have done this several times but it won't authorise. This means I can map runs which do appear in the strava app on my phone but can't see any data using the strava app on my watch. 

[SilviaFitbit]

@Sugar-Bun Thanks for getting back. We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

@snoshoe62 Welcome to the Community. Thanks for sharing your experience with your Ionic and how you fixed this issue. Hope this can help others in the forums. 

Please let us know if there's anything we can do to assist you in the meantime.

[tony0851]

I am having the same problems. I have synced my app with strava made sure everything is connected go to my ionic open strava its saying Link Account is there a fix yet please.

[Sugar-Bun]

Hi Tony, no fix yet I'm afraid. I was going to chase this weekend. What does it say in the strava bit of your fitbit app? I've followed the link and pressed 'authorise' I don't know how many times, but when it directs me back to fitbit it still says 'not authorised.' I can see my runs in strava but I would like to see them on my watch! 

[Sugar-Bun]

Hi Silvia, any news for myself and Tony please? 

[tony0851]

Hi Sugar. My apps are saying its Authorised and sign in my problem is the fitbit. Everytime I try and link starva through Fitbit it saying link account and log in which I have already done.
Tried restarting phone fitbit. Signing in and out I get the authorise log in from strava but not on fitbit
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Sent from myMail for Android

[SilviaFitbit]

@tony0851 and @Sugar-Bun. Thanks for getting back. 

I truly appreciate the details mentioned. As mentioned before, we’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

I'll be around if you have any additional questions. 

[KimMayT]

I have the same issues with my Strava app on my watch.  Everything is connected, it says authorized, it does sync with Strava but the app info isn't on my watch and it keeps saying link account, go to strava settings on your Fitbit mobile app to log in.  Looking forward to hearing the fix.  

[tony0851]

Hi KimMay

I am still waiting for a fix. It sounds like you having the exact same problem as me. I have had a message back saying Fitbit are working on it how long its going to take is anyones guess.

[SilviaFitbit]

@KimMayT and @tony0851 Thanks for the details mentioned.

As mentioned before, our team is aware of this and working towards a resolution. Your patience and understanding is appreciated, while this gets resolved. 

I'll be around if you have any additional questions. 

[Sugar-Bun]

Hi Silvia 

Are there any updates please? My Ionic just did a huge update and I went into the Strava app on fitbit and it asked me to log in again. When I did this, it finally changed to 'authorised' for the first time, however, on my watch it still says I need to log in. I've checked Strava and the authorisations on fitbit and both say data can be shared with Strava.

I'd appreciate an update please, thanks.

[tony0851]

Hi. My fitbit is doing exactly same as yours  it's so frustrating. I hope they can fix it. It's gone on far to long
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Sent from myMail for Android

[Sugar-Bun]

Just walked back from the station tracking with my Ionic. As I walked in the house I got a buzz on my watch and all of a sudden the Strava app is working!! Try yours. 

[Sugar-Bun]

Hi Silvia 

It just started working! Thanks for your help.

Regards 

Helen 

[tony0851]

I will give it a try tomorrow hopefully it will work
Tony
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Sent from myMail for Android

[SilviaFitbit]

@Sugar-Bun Thank you for getting back. I'm glad to hear that is working for you now, hope you can continue enjoying Fitbit and Strava. 

@tony0851 Hope it works for you too. 

I'll be around if you have any additional questions.