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Stuck on Connecting to tracker

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‎08-02-2018 23:26

‎08-02-2018 23:26

My ionic is stuck on connecting with tracker... I have in paired it with my phone and re paired it but it is still not working... is there an issue with my ionic?

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Accepted Solutions

‎08-02-2018 23:50

‎08-02-2018 23:50

First thing to try when a fitbit misbehaves is a restart using the following procedure:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.
  3. If your Fitbit Blaze, Fitbit Ionic, or Fitbit Versa doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

It does no harm and can sort out all sorts of issues. You might need to give it a few tries though as it's known to not always work. You might also try restarting your phone.

View best answer in original post

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2 REPLIES 2

‎08-02-2018 23:50

‎08-02-2018 23:50

First thing to try when a fitbit misbehaves is a restart using the following procedure:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.
  3. If your Fitbit Blaze, Fitbit Ionic, or Fitbit Versa doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

It does no harm and can sort out all sorts of issues. You might need to give it a few tries though as it's known to not always work. You might also try restarting your phone.

Best Answer

‎01-03-2019 05:35

‎01-03-2019 05:35

Remove all other bluetooth items from vicinity, whether they are on or off...

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