Successful FIX ~ Thank you Fitbit

[WA_Shane]

my new Ionic would not sync to my Android LG V35. I did a text chat with FitBit and in 5 minutes it was fixed and sync perfectly. A very satisfied customer. Thank you

[JohnnyRow]

Was the solution something that could be easily described that might help others?  If so, feel free to share so that others could benefit.

[WA_Shane]

I don't think so
I spent all weekend doing the community fix suggestions
Finally I went to chat helps
He logged in
And did something on his end
I did nothing different on my end
I have no clue what he did
But it worked instantly
And he concluded with -- you won't have any more problems -- and I haven't

Sent from my LG V35 ThinQ, an AT&T 5G Evolution capable smartphone

[DavidISUFan]

My guess is the device was missing from a list of compatible devices and he added it or something similar.

[Muppet43]

What phones work with Fitbit 

[DavidISUFan]

https://www.fitbit.com/devices

[JohnnyRow]

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@DavidISUFan wrote:

https://www.fitbit.com/devices

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Those are the phones that have been thoroughly tested and know that all functions work with them.  There are probably many other phones that work but have not been tested.