Swipe unresponsive

[Eddiekluver]

My watch is not working wheni swipe

Moderator edit: Subject for clarity 

[NellyG]

Try restarting it several times. If it still wont swipe try a factory reset. If it still wont you will need to contact Support (link in my signature)

Restart your tracker

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[Eddiekluver]

I get sick and tired off trying to reset this Fitbit 

nothing is working!

[RicardoFitbit · Accepted solution]

Hi @Eddiekluver thanks for bringing this to my attention, it's nice to see you again participating here in the Community Forums. 

Thank you for taking the time to troubleshooting your Ionic device with the steps that were posted by our good friend @NellyG, your effort and patience are appreciated. I was informed by our Customer Support team that you already have a case created with them, therefore, since you already tried our restart and factory reset procedures with no avail, they'll be in touch with you soon to continue providing assistance with your device. Don't hesitate to contact me back if you need anything else in the meantime they contact you. 

@NellyG Thank you very much for taking the time to post our restart and factory reset procedures, your willingness to help is always appreciated. 

See you around.

[Eddiekluver]

The backbutton is not working
Also the hart sensor stopt

Verstuurd vanaf mijn iPhone

[RicardoFitbit]

Hey @Eddiekluver thanks for your update.

Our Support team informed me that they're already providing you with assistance regarding your difficulties, therefore, please refer to their contact to receive further assistance. I updated them regarding your back-button and heart rate sensors concerns.

I'll be around if you need anything else. 

[Eddiekluver]

I have 2 Fitbit ionic but both off them are not working anymore!
The touchscreens dont response.
Also from 1 ionic is the backbutton not working.
Can i send them back to your service.
Gr. Eddie

Verstuurd vanaf mijn iPad

[Eddiekluver]

My Fitbit ionic is still not working!

[RoccoMarco]

Hi, @Eddiekluver.

I had the same problems a month ago... it was the beginning of my Ionic slow death. After a while, it started to suddenly work again. I decided to continue to use it but last week suddenly it turned off and now it won't turn on.

My ionic has 8 months of life. To me, the problem is again a flawed design and a complete lack of Quality Management System of this company.

It is interesting how they try to mitigate hide the problems marking precomposed answers as a valid solution.

I'll ask for an RMA, then I'll sell all the Fitbit stuff trying to recover as much money as possible and I'll happily move to Garmin.

[RicardoFitbit]

Hello again, it's a pleasure to continue providing assistance, my apologies for the delay in responding. Thanks for your replies and updates @Eddiekluver @RoccoMarco.

@Eddiekluver Since our Support team already provided you with assistance, please keep in touch with them if you need anything else or if you have any additional questions about the information that they provided to you. 

@RoccoMarco Thanks for taking the time to share your thoughts and personal experience with your device, the feedback that was provided in your post is appreciated. Don't hesitate to contact me back if you need anything else.

See you around.   

[Eddiekluver]

The support team promisd me to send a new watch but i nothing received.
Gr Eddie

Verstuurd vanaf mijn iPad

[RicardoFitbit]

Hi @Eddiekluver thanks for your reply, sorry for the delay in responding.

I appreciate your update, regarding the replacement process that was initiated with our Support team. Please contact them back for more information and details about your replacement order. Turns out, as a Community Moderator I do not have access to your personal details the check the status of your order.

Don't hesitate to contact me back if you need anything else.

[Eddiekluver]

Inhave to wait 4 or 5 weeks for a replacement!
I think that this a long time!
Is there no solution!
Gr Eddie

Verstuurd vanaf mijn iPhone