Sync and Notification issue

[Uruzu5]

Hi

I just got my Ionic yesterday.

Fitbit software is really poor...Ionic is not the first product from Fitbit, however, the basic functions are not working.

Initial setup was stuck in 80%, luckily I can resolve it on second time.

The automatic sync is not working. I have to open the Android app and wait for sync.

The first day, I got a notification from SMS, Whatsapp, email.

Today, Ionic doesn't have any notification...

Any one has a solution?

For Fitbit team, please fix it and release the new firmware ASAP. 

[MarreFitbit]

Hey there @Uruzu5, thanks for stopping by! I totally understand how annoying this has been, since the Ionic has more features than the rest of the others, sometimes it will take longer for the setup process to be completed. 

Since your Ionic is not syncing properly, I'd recommend taking a look at this post to find troubleshooting steps to solve the issue. 

On the other hand, when it comes to the notifications; notifications skip or stop occasionally for several reasons that don't suggest a problem with your device or the Fitbit app. 

• Your phone was too far away. It must be within 30 feet of your Fitbit device to transmit the notification.
  For texts, you have the conversation open on your phone. Your Fitbit device shows new texts you haven't already read.
  You changed a related setting on your phone, such as turning on Do Not Disturb, Quiet hours, or Driving mode. 
• You're using another Bluetooth product. If you have Bluetooth products like speakers, headsets, or car stereos paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. For example, turning on your speaker might stop your phone from sending a notification or syncing. 
• The connection between your phone and Fitbit device is unstable. Bluetooth signals are susceptible to disconnecting or dropping occasionally. If you have an Android phone, check the following:
  • Make sure Enable Notification Widget is on. You can find this with the other notification settings in the Fitbit app.
  • Make sure Always Connected is on. This improves your Bluetooth connection but also drains your Fitbit device's battery more quickly. Turn it off and on as you prefer.
• The app that should send the notification can't do so. 
• Your device was syncing. Syncing can sometimes prevent or delay a notification. 
• You just updated the Fitbit app. Restart your phone and try setting up notifications again.

If notifications aren’t working, force quit the Fitbit app and reopen it to sync your Fitbit device.

Give this a shot and let me know the outcome! I'm here for you my friend, no worries! 

[Netje]

Can’t sync weather app or notifications help driving me crazy