Ionic not syncing on Galaxy S7

[TalibahIsHere]

Very Frustrated. 

I've called support and walked through a variety of work arounds but my Ionic is still not staying connected or syncing. 

Looking forward to the *functional* update....

😒

[MarreFitbit]

Welcome to the Fitbit Community @TalibahIsHere!  Are you still having the syncing issue my friend? 

I know this can be a little annoyed, but I'd like you to confirm if the following steps below are the ones you've tried with our support team:

• The Bluetooth setting on your phone is on. To check, tap Settings > Bluetooth.
• Your software on your phone is up to date. To check, tap Settings > About Phone or About Device > Android Version.
• You have location services turned on and the Fitbit app has permission to access your location. For more information see, Why is the Fitbit app prompting me to turn on location services?
• If you use more than one device to sync, make sure the other device isn't nearby. 
• Your phone isn't managing other Bluetooth connections. For more information, see Is the Fitbit app for Android interfering with other Bluetooth devices?
• Your Fitbit device's battery isn't critically low.
• The firmware on your Fitbit device is up to date. 

Depending your Android device, these tips might make syncing easier:

• Turn on the Always Connected option in the Fitbit app. This setting improves the Bluetooth connection between your phone and Fitbit device. Note that turning on this feature may cause the battery on your Fitbit device to drain more quickly than normal.
• Turn on All-Day Sync in the Fitbit app. This setting prompts your Fitbit device to periodically sync with the Fitbit app but may shorten battery life on your phone or Fitbit device.

If those steps don't work, try these steps:

1. Force quit and then reopen the Fitbit app.
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. Restart your Ionic by following these steps. 
5. Uninstall and reinstall the Fitbit app.

I'll be around, keep me in the loop! 

[YogaMomma71]

I'm having the same problem with my ionic and my Galaxy S7. I can only get it to sync every couple of days. Very frustrating!

[TalibahIsHere]

I ended up getting an s9+ and a versa BUT I do notice that when the battery gets low (around 60%) on the versa, the syncing goes a lil off.  Once I charge the versa - it syncs better. 

I haven't tested the "more than 60% charge" theory with my ionic & the s9+ consistently...

[DarenM]

Having the exact same problem. fitbit can't find phone. Wasted hours. Rediculous!