help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sync failure

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-28-2018 22:27

‎03-28-2018 22:27

My Ionic is not updating the app on my phone . Therefore not tracking any data .

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎03-29-2018 08:04

‎03-29-2018 08:04

Welcome to the Community @Malcolm41. I would like you to try this syncing troubleshoot, this should make your Ionic to continue transferring the data to your account. 

 

Hope this helps! Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎03-29-2018 08:04

‎03-29-2018 08:04

Welcome to the Community @Malcolm41. I would like you to try this syncing troubleshoot, this should make your Ionic to continue transferring the data to your account. 

 

Hope this helps! Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes