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Sync problem after firmware update

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‎01-02-2020 15:17

‎01-02-2020 15:17

After I updated the Ionic firmware to 70.7.714 I've had trouble syncing with the Android app. I usually have to restart the Ionic to get it to sync.  Often it can't find the device. Or it will start syncing but never stop.

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‎01-03-2020 12:14 - last edited on ‎10-10-2025 07:22 by Fitbit Moderator

‎01-03-2020 12:14 - last edited on ‎10-10-2025 07:22 by Fitbit Moderator

@ellaryk It's nice to see you on the Community. Thanks for letting me know that your Ionic isn't syncing all the time as it used it before the update. 

I appreciate the restart you've done. In this case, I would like you to try this syncing troubleshooting and check if you get it working. Could you let me know the phone you're using? 

I'll be around if you have any additional questions. 

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