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Sync stopped working on oneplus5

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‎01-30-2018 00:56

‎01-30-2018 00:56

my oneplus 5 worked fine with my ionic until i got a fitbit update via playstore. now it wont  pair and nothing is working. i see thta a lot have posted feedback on playstore that they are having same issues.

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3 REPLIES 3

‎02-02-2018 10:03

‎02-02-2018 10:03

Welcome to the Forums @Hansa! 

 

The OnePlus 5 is currently not a supported device. Although the  OnePlus 5 hasn't been fully tested and listed as supported, it wouldn't hurt to attempt to sync your Note 5 with these steps. Depending on your device, all features may not be fully functional. Keep an eye on this list as it will be listed there once fully tested.

 

See you around! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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‎02-06-2018 02:51

‎02-06-2018 02:51

sorry i have managed to get it to sync but not via Bluetooth only via wifi. on wifi you need to have location turned on otherwise it wont work. don't know why it does that. Bluetooth pairs up with phone but wont sync.

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‎02-06-2018 05:43

In response to Hansa

‎02-06-2018 05:43

Thanks for replying back @Hansa! 

 

It's possible that your tracker synced while you had the Bluetooth tuned on, Fitbit trackers and watches use Bluetooth Low Energy (BLE) technology to sync with phones, tablets, and certain computers. As your mobile device is not compatible you can sync your Alta using a computer, check out this article. 

 

Catch you later! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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